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About 3.3% of auto insurance consumers switched companies in the first quarter of 2021, according to the JD Power report âAuto Insurance Loyalty Indicator & Shopping Trendsâ.
This rate of business change shows a continued return to the patterns seen before the Covid-19 pandemic. At the start of the pandemic, auto insurance purchasing activity surged: 45% of auto insurance consumers bought new auto insurance quotes, reduced coverage, changed businesses, or have even abandoned their policies.
JD Power also measures consumer loyalty to auto insurance companies on a quarterly basis. In the first quarter of 2021 compared to the previous quarter, these companies had increased consumer loyalty:
- Auto Club Group (AAA member)
- The Hartford
And these auto insurers had reduced customer loyalty:
- Amica Mutual
- COUNTRY Financial
- Erie Insurance
The biggest auto insurance companies
Where does your auto insurance company rank in terms of size? See the table below to see how the top insurers stack up against each other in terms of personal auto insurance market share.
For quality ratings, check out our ranking of the best auto insurance companies.